Q: Do you offer technical support?

A: Technical support in the form of a live person is limited. We highly recommend resolving your support issue by first using our manuals or tutorial videos posted on this site. If your issue is still not resolved, please feel free to email us.

Q: I'm not a solar professional, can I install your products?

A: Solar thermal control units should only be installed by a professional. Technical assistance is very limited from deltatcontrols.com.

Q: What is your return or exchange policy?

 A: All electronic items (including but not limited to Delta T Controllers) are non refundable. Exchanges may only be made in the event of a defective or non-working product. 

Q: Is there a minimum order amount?

 A: We require minimum orders to be at least $100. If your order total is less than $100, the transaction will not be processed.

Q: Where do you sell and ship to?

 A:  Currently we only sell and ship within the United States (including Alaska and Hawaii). We do not take international orders.

Q: How do you ship products?

 A:  We use UPS for most orders

Q: What are your shipping options?

 A:  We only offer standard ground shipping from our website. Using this method, you should receive your order between 1 and 2 weeks from the initial order placement. If you need to receive your order sooner, we recommend contacting our sales office directly at 510.237.9614.

Q: Where are you located?

 A: We assemble and ship our products out of Richmond California